Payment Terms

Effective Date: November 13, 2026

At Lavenro, we are committed to providing a secure, convenient, and transparent payment experience. These Payment Terms explain the payment methods we accept, how payments are processed, order confirmation procedures, and other payment-related conditions when shopping on our website.

By placing an order with Lavenro, you agree to the following Payment Terms.

1. Accepted Payment Methods

Lavenro accepts the following payment methods through our secure checkout system:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment options are displayed during checkout. Customers can select their preferred payment method before completing their purchase.

All payments must be successfully authorized and processed before an order can be confirmed.

2. Currency and Pricing

All product prices displayed on our website are listed in United States Dollars (USD).

The total amount payable will be displayed at checkout before the order is submitted. This amount includes the applicable product prices, shipping charges, and sales taxes.

Any applicable taxes and shipping fees will be calculated and displayed during checkout based on the shipping destination and the details of the order.

Customers are responsible for reviewing the final order total before completing payment.

3. Payment Processing

Payment is processed securely through the payment provider selected at checkout.

When an order is submitted, the payment provider may verify the payment information and authorize the transaction. Once payment is successfully approved, the order will be recorded in our system and a confirmation email will be sent to the email address provided during checkout.

If a payment is declined, unsuccessful, or cannot be verified, the order will not be processed until the payment issue has been resolved.

Lavenro does not request customers to send full credit card numbers, security codes, or passwords through email or telephone.

4. Order Processing and Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders successfully placed and paid for before 5:00 PM ET on a business day will enter our order processing queue on the same business day.

Orders placed after 5:00 PM ET will enter the processing queue on the next business day.

Orders placed on Sundays or public holidays will be processed on the next business day.

Our regular business days are Monday through Saturday, excluding Sundays and public holidays.

Order processing time is separate from shipping and delivery time. For estimated shipping and delivery details, please refer to our Shipping Policy.

5. Payment Verification and Order Security

To protect our customers and prevent unauthorized transactions, Lavenro may conduct payment verification and security checks before processing an order.

Customers must provide accurate billing and payment information when placing an order.

An order may be temporarily held for verification if payment information is incomplete, inconsistent, or requires additional security review.

If additional information is required, our customer service team may contact the customer using the contact information provided at checkout.

Orders that cannot be successfully verified or authorized will not proceed to fulfillment.

6. Failed, Declined, or Duplicate Payments

If your payment is declined or unsuccessful, please:

  • Verify that your payment information is correct.

  • Confirm that your card has sufficient available funds.

  • Check with your bank or payment provider for any transaction restrictions.

  • Try another available payment method.

If you notice a duplicate charge or an unexpected payment transaction related to your order, please contact our customer service team for assistance.

7. Order Cancellation and Refunds

Customers who wish to cancel an order should contact our customer service team as soon as possible.

Cancellation requests are subject to the order's processing and fulfillment status. Orders that have already entered fulfillment or have been shipped may no longer be eligible for cancellation.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund has been processed by Lavenro, the time required for the funds to appear in the customer's account depends on the payment provider, issuing bank, and financial institution.

For complete information regarding returns, cancellations, and refund eligibility, please refer to our Return and Refund Policy.

8. Billing Information

Customers are responsible for providing accurate and complete billing information when completing a purchase.

Please ensure that your billing name, billing address, email address, and payment details are correct before submitting your order.

Incorrect or incomplete billing information may result in payment verification delays or unsuccessful transactions.

If you need assistance correcting billing information, please contact our customer service team.

9. Payment Security and Privacy

Lavenro takes customer payment security seriously.

Transactions are processed through secure payment processing systems designed to protect sensitive payment information.

Payment information is handled by the applicable payment providers in accordance with their security standards and privacy practices.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.

10. Contact Information

For questions regarding payments, billing issues, transaction verification, or order payments, please contact us using the information below.

Store Name: Lavenro

Business Contact Address:
6200 Toll Bridge Rd
Belton, TX 76513
United States

Phone: +1 254-831-8990

Email: lavenro@vipcareo.com

Customer Service Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (Eastern Time)

Sunday and public holidays: Closed.

All customer service hours and order cutoff times are based on United States Eastern Time (ET).

Important Address Notice: The address listed above is our business contact address and is not a warehouse or designated return address. Customers must contact our customer service team to obtain the appropriate return address before sending any returned merchandise.

Thank you for shopping with Lavenro. We appreciate your trust and look forward to providing you with a secure and convenient shopping experience.