Return and Refund Policy

Effective Date: November 13, 2026

At Lavenro, customer satisfaction is important to us. We want every customer to enjoy a convenient and reliable shopping experience when purchasing clothing and footwear from our online store.

If your purchase does not meet your expectations, you may request a return or refund in accordance with the following policy.

This policy applies to purchases made through the Lavenro online store for customers in the United States.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date the order is delivered.

To qualify for a return, merchandise must meet the following conditions:

• Items must be unworn, unused, and unwashed.

• Original product tags and labels must remain attached.

• Items must be returned in their original condition.

• Original product packaging must be included with the returned item.

• Shoes must be unworn and returned with their original shoe boxes.

• Items must not show signs of damage caused by improper use or handling.

All returned merchandise will be inspected after receipt. Items that do not meet the return conditions may be declined for a refund.

2. How to Request a Return

All returns must be approved by our customer service team before merchandise is shipped back.

Please follow these steps:

Step 1: Contact Customer Service

Contact us within 30 calendar days of receiving your order.

Email: lavenro@vipcareo.com

Phone: +1 254-831-8990

Step 2: Provide Order Information

Please provide:

• Your order number.

• The name or description of the item you wish to return.

• The reason for the return.

• Clear photographs if the item is damaged, defective, or incorrect.

Step 3: Receive Return Authorization

Our customer service team will review your request and provide return instructions and the designated return address.

Step 4: Ship the Return

After receiving return authorization, carefully package the merchandise, including its original packaging, and ship it to the return address provided by our customer service team.

Please keep your return shipping receipt and tracking information until the return process is completed.

Returns sent without prior authorization or to an unapproved address may not be accepted.

3. Return Shipping Costs

Return shipping costs are determined by the reason for the return.

Customer-Related Returns

For returns due to personal preference, incorrect size selection, a change of mind, or other reasons unrelated to product defects, customers are responsible for the return shipping costs.

Original shipping charges are non-refundable for customer-initiated returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, Lavenro will cover the reasonable return shipping costs.

Please contact us within 30 calendar days of delivery and provide your order information and photographs showing the issue.

Our customer service team will review your request and provide the appropriate return instructions.

Lavenro does not charge a restocking fee for approved returns.

4. Refund Processing Time

Once a refund is approved, Lavenro will process and submit the refund to the customer's original payment method within 1–3business days.

5. Refund Arrival Time

After the refund has been processed and submitted, the customer's bank, card issuer, or payment provider typically requires an additional 3–7 business days to complete the transaction and display the refunded amount in the customer's account.

The actual arrival time may vary depending on the payment method and the processing speed of the financial institution.

Total Estimated Refund Time: 4–10 business days after refund approval.

Customers will receive an email notification once the refund has been processed.

6. Exchanges

Customers who wish to exchange an item for a different size, color, or product should contact our customer service team.

Exchanges are subject to product availability and approval.

Please provide your order number and the details of the item you wish to exchange. Our customer service team will explain the available options and next steps.

7. Damaged, Defective, or Incorrect Items

Customers are encouraged to inspect their orders upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 30 calendar days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem.

After reviewing your request, our team will provide appropriate return, replacement, or refund instructions.

For verified damaged, defective, or incorrect merchandise, Lavenro will cover the reasonable return shipping costs.

8. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are subject to the order's processing and fulfillment status.

Orders that have not entered fulfillment may be eligible for cancellation. Orders that have already been processed for shipment or shipped cannot be canceled through the standard cancellation process.

If an order has already shipped, customers may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

9. Important Return Address Information

Business Contact Address:

Lavenro
6200 Toll Bridge Rd
Belton, TX 76513
United States

Important Notice:

The address listed above is our business contact address. It is not a warehouse, fulfillment center, or designated return address.

Customers must contact our customer service team to obtain the correct return address before sending any merchandise back.

Please do not send returned products to the business contact address unless specifically instructed by our customer service team.

10. Contact Information and Customer Service Hours

For questions about returns, refunds, exchanges, or order-related matters, please contact us:

Store Name: Lavenro

Email: lavenro@vipcareo.com

Phone: +1 254-831-8990

Business Contact Address:

6200 Toll Bridge Rd
Belton, TX 76513 
United States

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM (Eastern Time)

Sunday and public holidays: Closed.

All customer service hours and order cutoff times are based on United States Eastern Time (ET).

Daily Order Cutoff Time: 5:00 PM Eastern Time (ET)

Orders successfully placed and paid for before 5:00 PM ET on a business day enter our order processing queue on the same business day.

Orders placed after 5:00 PM ET, on Sundays, or on public holidays enter the processing queue on the next business day.

Our regular business days are Monday through Saturday, excluding Sundays and public holidays.

Thank you for shopping with Lavenro. We appreciate your trust and are committed to providing a clear, convenient, and reliable return and refund experience.