Shipping policy

Last Updated: November 13, 2026

Thank you for shopping at Lavenro. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

We aim to provide clear shipping information and a reliable shopping experience for customers in the United States.

1. Shipping Destinations

Lavenro currently serves customers in the United States.

Available shipping destinations are determined by the shipping address entered at checkout. If an address cannot be selected or accepted during checkout, we are unable to ship the order to that address.

Please provide a complete and accurate U.S. shipping address, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

2. Order Processing Time

Orders are processed within 1–3 business days after payment is successfully confirmed.

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

  • Orders placed before 5:00 PM ET on a business day enter the processing queue according to our normal schedule.

  • Orders placed after 5:00 PM ET begin processing on the next business day.

  • Orders placed on Sundays or U.S. public holidays begin processing on the next business day.

Business days for order processing are Monday through Saturday, excluding Sundays and U.S. public holidays.

Order processing time is separate from shipping transit time.

3. Shipping and Delivery Estimates

After an order has been processed and handed over to the shipping carrier, the estimated transit time is 5–8 business days.

Our estimated delivery timeframe is:

  • Order processing: 1–3 business days

  • Shipping transit: 3–7 business days

  • Estimated total delivery time: 4–10 business days

These estimates are calculated in business days and begin according to the order cut-off and processing schedule.

Delivery estimates are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, peak shopping periods, and other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

The shipping fee shown at checkout is the amount applicable to your order and delivery address.

We do not advertise a universal free-shipping offer. Any free-shipping promotion will be clearly displayed on the website or at checkout, together with its applicable conditions.

All shipping charges collected from customers will be disclosed before the order is submitted.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email containing your order details.

Once your order has been shipped, we will send a shipping confirmation email with tracking information when tracking is available.

Please allow 1–3 business days after receiving the shipping confirmation for tracking information to become active or show its first carrier scan.

You can use the tracking number provided in the shipping email to check the latest delivery updates through the carrier's tracking service.

6. Shipping Delays

We make reasonable efforts to process and ship orders within the stated timeframes.

However, delivery may be delayed by circumstances beyond our direct control, including:

  • Severe weather or natural disasters.

  • Carrier service interruptions or transportation delays.

  • Peak-season shipping volume.

  • Incorrect or incomplete shipping information.

  • Government actions or other unexpected events.

If we become aware of a significant delay affecting your order, we will provide an update using the contact information associated with your order.

If we cannot ship your order within the promised timeframe, we will notify you of the delay and provide the available options, including cancellation and a refund when required by applicable law.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible at lavenro@vipcareo.com or +1 254-831-8990.

We will make reasonable efforts to update the address before the order is shipped. Address changes cannot be guaranteed after an order has entered fulfillment or been handed over to the carrier.

Additional delivery charges, returned shipments, or reshipping costs resulting from incorrect or incomplete address information may be the customer's responsibility.

8. Failed Delivery and Returned Packages

If a package cannot be delivered because of an incorrect address, an unsuccessful delivery attempt, or failure to collect the package, the carrier may return it to the sender.

If your package is returned to us, please contact our customer service team for assistance.

A reshipment will be arranged after the return is reviewed and the delivery details are confirmed. Additional shipping charges may apply when the failed delivery resulted from incorrect address information or circumstances within the customer's control.

9. Lost, Missing, or Damaged Packages

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location, mailbox, parcel locker, or other designated delivery area.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Contact the shipping carrier using the tracking number.

  4. Contact Lavenro if the package remains missing.

If your package arrives damaged, contact us promptly and provide your order number, a description of the issue, and clear photographs of the damaged package and products.

We will review the information and work with you to determine an appropriate resolution in accordance with applicable law and our store policies.

10. Changes and Cancellations Before Shipment

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped.

Once an order has been packed or handed over to the carrier, we may no longer be able to change the shipping address or cancel the shipment.

Submitting a change or cancellation request does not guarantee that the request can be completed.

11. Returns and Return Address

Returns are governed by our Return and Refund Policy.

Customers must contact Lavenro customer service and obtain return authorization and the designated return address before sending any product back.

Our business contact address is not a warehouse or return address. Please do not send returned products to the business contact address listed below.

The correct return address will be provided by our customer service team after your return request has been reviewed.

12. Contact Information

For questions about shipping, delivery, tracking, or an existing order, please contact us:

Store Name: Lavenro
Business Contact Address: 6200 Toll Bridge Rd,Belton, TX 76513, United States
Phone: +1 254-831-8990
Email: lavenro@vipcareo.com

Customer Service Hours:
Monday through Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday and U.S. public holidays: Closed

Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Our business contact address is provided for business correspondence and customer contact purposes. It is not our warehouse or return address.

Thank you for choosing Lavenro. We appreciate your business!