Privacy Policy

Effective Date: November 13, 2026

At Lavenro, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, make a purchase, or contact our customer service team.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

This policy applies to customers and website visitors in the United States.

1. Information We Collect

When you visit or shop at Lavenro, we may collect the following categories of personal information:

Personal and Contact Information

• Full name.

• Email address.

• Phone number.

• Billing address.

• Shipping address.

Order and Transaction Information

• Products purchased.

• Order numbers and purchase history.

• Order details and transaction records.

• Shipping and delivery information.

• Refund, return, and exchange records.

Payment Information

Payments are processed through third-party payment providers and secure checkout services.

Depending on the payment method, payment providers may process payment card details, billing information, and transaction verification information.

Lavenro receives payment-related information necessary to manage orders, confirm transactions, and handle refunds. Full payment card information is handled by the applicable payment provider.

Device and Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Website access times.

• Pages viewed and products browsed.

• Referring website information.

• Website interaction and browsing activity.

2. How We Use Your Information

We use collected personal information for legitimate business and operational purposes, including:

• Processing and fulfilling customer orders.

• Confirming payments and managing transactions.

• Arranging shipping and delivery.

• Providing order confirmations and shipping notifications.

• Responding to customer inquiries and support requests.

• Processing returns, exchanges, and refunds.

• Managing customer accounts.

• Preventing fraudulent transactions and unauthorized activities.

• Maintaining website security and functionality.

• Improving our products, services, and shopping experience.

• Sending promotional communications when permitted by law and applicable consent requirements.

• Meeting legal, regulatory, accounting, and tax obligations.

We use personal information only for purposes consistent with this Privacy Policy and applicable laws.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to support website functionality and improve the shopping experience.

These technologies may be used to:

• Remember shopping cart contents.

• Maintain website preferences.

• Understand website traffic and visitor activity.

• Measure website performance.

• Improve website functionality.

• Support advertising and marketing activities.

Some cookies are necessary for the operation of our website, while others may be used for analytics or advertising purposes.

You can manage or disable cookies through your browser settings. Certain website features may not function properly when essential cookies are disabled.

Where required by applicable law, we will provide appropriate cookie consent and privacy preference controls.

4. How We Share Your Information

We do not sell customer contact details.

We may disclose personal information to service providers and business partners when necessary to operate our online store and provide services to customers.

These parties may include:

Payment Service Providers

Payment processors and payment platforms that securely handle transactions, payment authorization, and refunds.

Shipping and Delivery Providers

Shipping carriers and logistics providers that receive the information necessary to deliver customer orders.

E-commerce and Technology Providers

Shopify and other technology providers that support website hosting, checkout functionality, order management, and store operations.

Analytics and Marketing Providers

Service providers that help us understand website performance, measure marketing effectiveness, and manage advertising activities, subject to applicable privacy requirements and customer preferences.

Legal and Regulatory Authorities

We may disclose personal information when required by law, legal proceedings, court orders, or legitimate government requests.

Service providers are expected to use personal information only as necessary to perform their services or as otherwise permitted by applicable law.

5. Data Security

Lavenro takes reasonable measures to protect customer information against unauthorized access, disclosure, alteration, and misuse.

We rely on appropriate technical and organizational safeguards, including secure website connections and payment processing services.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should protect their account credentials and avoid sharing sensitive payment information through unsecured communication channels.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill customer orders and provide services.

• Maintain transaction and purchase records.

• Handle returns, refunds, and customer inquiries.

• Prevent fraud and protect our business.

• Comply with applicable legal, tax, and accounting requirements.

• Resolve disputes and enforce applicable agreements.

When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

• Right to Know: Request information about the personal information we collect, use, and disclose.

• Right to Access: Request access to personal information associated with you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Delete: Request deletion of personal information, subject to legal exceptions.

• Right to Data Portability: Request a copy of certain personal information in a portable format.

• Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.

• Right to Limit: Request limitations on certain uses of sensitive personal information where applicable.

• Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, contact us at:

Email: lavenro@vipcareo.com

Please include the nature of your request and sufficient information for us to verify your identity.

We will review and respond to privacy requests within the timeframes required by applicable law.

8. Marketing Communications

We may send promotional emails about products, special offers, and store updates when permitted by law and applicable consent requirements.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email.

Even after unsubscribing from promotional communications, we may continue to send essential transactional messages, including order confirmations, shipping notifications, refund updates, and customer service communications.

9. Children's Privacy

Lavenro sells clothing and footwear for men and women and does not knowingly collect personal information directly from children under the age of 13.

Our website and online purchasing services are intended for individuals who can legally enter into a purchase transaction or who are using the services with the involvement of a parent or legal guardian.

If we become aware that personal information has been collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by law.

Parents or legal guardians who have concerns about a child's personal information may contact us.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, or other external services.

These third parties operate independently and maintain their own privacy policies and data practices.

Lavenro does not control the privacy practices of external websites. We encourage customers to review the privacy policies of third-party services before providing personal information.

11. United States Privacy Information

We operate our online store primarily for customers in the United States.

Certain states, including California, Colorado, Connecticut, Virginia, and other states with applicable consumer privacy laws, provide residents with specific privacy rights.

The availability of these rights depends on applicable state law and the circumstances of the business and data processing.

For California residents, applicable rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may include rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, subject to legal requirements and exceptions.

Where applicable, we will respect recognized browser-based privacy preference signals, including Global Privacy Control (GPC), as required by law.

To exercise your privacy rights, contact us at lavenro@vipcareo.com.

12. Changes to This Privacy Policy

Lavenro may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Updated versions will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how their personal information is handled.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Store Name: Lavenro

Email: lavenro@vipcareo.com

Phone: +1 254-831-8990

Business Contact Address:

6200 Toll Bridge Rd
Belton, TX  76513 
United States

Customer Service Hours:

Monday – Saturday: 9:00 AM – 5:00 PM (Eastern Time)

Sunday and public holidays: Closed.

All customer service hours are based on United States Eastern Time (ET).

Daily Order Cutoff Time: 5:00 PM Eastern Time (ET)

Orders successfully placed and paid for before 5:00 PM ET on a business day enter our order processing queue on the same business day.

Orders placed after 5:00 PM ET, on Sundays, or on public holidays enter the processing queue on the next business day.

Our regular business days are Monday through Saturday, excluding Sundays and public holidays.

Important Address Notice:

The address listed above is our business contact address. It is not a warehouse, fulfillment center, or designated return address.

Customers who wish to return merchandise must contact our customer service team to obtain the appropriate return address before shipping any items back.

Thank you for trusting Lavenro. We value your privacy and are committed to handling your personal information responsibly.