Terms of service

Last Updated: November 13, 2026

1. Introduction

Welcome to Lavenro. These Terms of Service ("Terms") govern your access to and use of the Lavenro website and your purchase of products offered through our online store.

Throughout these Terms, "Lavenro," "we," "us," and "our" refer to Lavenro. "You" and "your" refer to any visitor, customer, or person using our website or purchasing our products.

By accessing our website, placing an order, or using any services provided by Lavenro, you agree to be bound by these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

2. Eligibility and Website Use

You must be legally capable of entering into a binding agreement under applicable law to use this website and place an order.

You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:

• Use our website for fraudulent, unlawful, or unauthorized activities.

• Attempt to interfere with the security, functionality, or operation of our website.

• Submit false, misleading, or incomplete information when placing an order.

• Copy, reproduce, distribute, or commercially exploit website content without our written permission.

• Use automated systems to access or collect information from our website in a manner that interferes with its operation.

We reserve the right to restrict or terminate access to our website when necessary to protect our store, customers, or services.

3. Products and Product Information

Lavenro offers clothing and footwear for men and women.

We make reasonable efforts to ensure that product descriptions, images, colors, sizes, materials, and other product details are accurate and up to date.

Product colors may appear slightly different depending on your screen settings, device, or display capabilities. Product images are provided for reference, and customers should review the product descriptions, size information, and other specifications before purchasing.

We reserve the right to correct inaccurate product information, update product descriptions, modify product availability, or discontinue products at any time.

4. Prices and Payments

All product prices are displayed in U.S. dollars (USD), unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. The price applicable to your order is the price displayed at checkout when you submit your order.

Applicable sales taxes and shipping charges will be displayed during checkout before you complete your purchase.

We accept the payment methods displayed and made available at checkout. Payment must be successfully authorized before an order can be processed.

By submitting an order, you confirm that:

• The payment information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• You authorize the applicable charges, including product prices, taxes, and shipping fees displayed at checkout.

We reserve the right to correct pricing errors and contact you before processing an order affected by an obvious pricing or listing error.

5. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email. This email confirms that we have received your order request; it does not guarantee final acceptance or shipment.

An order is subject to review and acceptance by Lavenro. We reserve the right to refuse, cancel, or limit an order when necessary, including in cases involving suspected fraud, payment authorization issues, inaccurate product information, inventory discrepancies, or suspected unauthorized purchasing activity.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Please ensure that your shipping address, email address, phone number, and order details are accurate before completing checkout.

6. Order Processing and Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders submitted before 5:00 PM ET on a business day will be handled according to our order processing schedule. Orders submitted after 5:00 PM ET, on Sundays, or on U.S. public holidays will be processed on the next business day.

Our customer service hours are 9:00 AM to 5:00 PM Eastern Time (ET), Monday through Saturday.

We are closed on Sundays and U.S. public holidays.

Order processing and delivery estimates are described in our Shipping Policy. Processing times are separate from carrier transit times.

7. Shipping and Delivery

Shipping destinations, available shipping methods, estimated processing times, delivery estimates, and applicable shipping charges are described in our Shipping Policy.

Delivery estimates are provided for reference and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's transportation network, operating schedule, weather conditions, and other circumstances beyond our direct control.

Customers are responsible for providing a complete and accurate shipping address. Additional costs or delivery problems resulting from incorrect or incomplete address information may be the customer's responsibility.

For more information, please review our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Lavenro accepts eligible return requests made within 30 calendar days from the delivery date, subject to the product condition and return requirements stated in that policy.

Customers must contact our customer service team and receive return instructions and the designated return address before shipping any item back.

Our business contact address listed on this website is not a warehouse or return address. Do not send returned products to that address unless our customer service team specifically authorizes it in writing.

Approved refunds are submitted to the original payment method within 1–3 business days after refund approval. Banks and payment providers may require an additional 3–7 business days to post the funds.

For complete eligibility requirements, return shipping responsibilities, and refund procedures, please review our Return and Refund Policy.

9. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before the order enters fulfillment.

Once an order has been processed, packed, or shipped, we may no longer be able to cancel or modify it. In that situation, you may submit a return request in accordance with our Return and Refund Policy.

Submitting a cancellation request does not guarantee that the order can be stopped.

10. Promotions and Discount Codes

Promotional offers, discount codes, and special pricing are subject to the conditions stated in the relevant promotion.

Unless expressly stated otherwise:

• Discount codes must be entered during checkout.

• Promotions cannot be applied retroactively to completed orders.

• Discount codes cannot be exchanged for cash.

• Promotional offers cannot be combined unless the promotion expressly permits it.

• We reserve the right to correct promotional errors and discontinue promotions in accordance with applicable law.

Any specific promotion terms displayed on the website or at checkout will apply to that promotion.

11. Intellectual Property

All content on the Lavenro website, including text, product descriptions, graphics, logos, images, page designs, and other materials, is owned by or licensed to Lavenro and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other external platforms.

Third-party services are governed by their own terms, policies, and privacy practices. Lavenro does not control the independent operations of these third parties.

Your use of third-party services is subject to the applicable third-party terms and conditions.

13. Errors, Inaccuracies, and Website Availability

We make reasonable efforts to maintain accurate website information and reliable website access.

However, the website may occasionally contain typographical errors, inaccurate descriptions, pricing errors, outdated information, or technical interruptions.

We reserve the right to correct errors, update information, modify website content, and temporarily suspend website functions for maintenance or operational reasons.

Nothing in this section limits any rights that cannot be excluded under applicable law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the Lavenro website and its content are provided on an "as available" and "as provided" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

Nothing in these Terms excludes, restricts, or modifies any consumer rights or warranties that cannot legally be excluded or limited under applicable federal or state law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Lavenro will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

This limitation does not apply to liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or other non-waivable legal obligations.

Nothing in these Terms limits your statutory consumer rights.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising from your violation of these Terms or misuse of our website, except to the extent caused by Lavenro's own unlawful conduct.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

18. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of our website will be handled by a court of competent jurisdiction, subject to applicable consumer protection laws and any mandatory rights available to you under the laws of your state of residence.

Nothing in this section prevents you from exercising consumer rights that cannot legally be waived.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, website services, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Contact Information

If you have questions about these Terms, your order, or our services, please contact us using the information below.

Store Name: Lavenro
Business Contact Address: 6200 Toll Bridge Rd, Belton, TX 76513, United States
Phone: +1 254-831-8990
Email: lavenro@vipcareo.com

Customer Service Hours:
Monday through Saturday: 9:00 AM – 5:00 PM Eastern Time (ET)
Sunday and U.S. public holidays: Closed

Daily Order Cut-Off Time: 5:00 PM Eastern Time (ET)

Our business contact address is provided for business correspondence and customer contact purposes. It is not a warehouse or return address. Customers must contact our customer service team to obtain the designated return address before sending any return.

Thank you for shopping with Lavenro.